Reliable IT solutions that deliver results.

Leading small businesses trust Mercury to keep their people and operations online, all the time.

Why Choose Us?

Service is at the center of everything we do.

One platform for all your IT needs

Our team of IT experts have experience with a wide variety of organizations from SMBs to emerging enterprises in industries like finance, insurance, real estate, and healthcare.

We're flexible enough to support all types of operating models from brick-and-mortar to professional service organizations through all stages of growth. Every Mercury client receives elevated device management, application management, and cybersecurity support for employees. We're also happy to partner on strategic project opportunities as needed.

Protect your day to day operations from disruptions
Secure your customer and employee data
Manage all your critical applications under one roof
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No One Size Fits All Solutions

From day one we'll build a personalized IT and Security Plan taking into account factors like physical office/assets, employee technical know-how, industry compliance requirements, business critical applications, and any critical SLAs needed for disaster recovery.

Tailored processes for employee onboarding & offboarding
Client-driven business and budget requirements for device procurement & provisioning
Off-the-shelf solutions or custom projects as needed to support business objectives like opening new physical locations, custom application infrastructure, or obtaining compliance certifications
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In-Person and Remote Presence

Mercury is a full-stack IT partner with team expertise across traditional user IT support, cybersecurity, hardware and cloud infrastructure, and software and data engineering.

We offer local, in-person support for clients near our office locations. For critical projects, our hybrid service and engineering teams are available to travel onsite to deploy physical hardware and capable of building custom infrastructure solutions for any in-house applications

In-person and remote (24/7) end user support of common and in-house business applications
Custom strategic projects for improving IT maturity or enabling business unit expansion
Tools for real-time insights into security events and data loss prevention for devices, networks, and inboxes
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FULL SERVICE capabilities

Our multi-disciplinary team enables companies to take control of IT and security all on one platform

IT & AI Strategy

Develop a technology plan and budget with Mercury. Our IT Strategy Practice helps clients align IT investments with business goals and choose the right software vendors through our proprietary Software Diligence process.

Not sure how to leverage AI? We'll recommend the best no-code solutions or vendors for your project goals and constraints.

Cloud Migrations

Modernize and scale your stack with our Cloud Migration Services. Whether it's moving collaboration online or hosting specialized applications on custom infrastructure, we can handle all project stages from planning to execution.
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Systems Hardening

Protect your employees, customers, and business against cyber threats and downtime with best practices and industry-leading tooling. Our comprehensive security framework covers data governance, access architecture, policies revamp, and software defenses for robust 24/7 incident prevention, detection, response, and recovery.
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Compliance

Meet regulatory requirements, certifications, and industry standards for common frameworks like GDPR, HIPAA, SOC 2, PCI DSS, and ISO/IEC 27001.

We provide a range of as-needed or ongoing support options from project management to full project execution.
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App Management

Quickly resolve disruptions to unblock your teams with up to 24/7 Help Desktop support. Maximize the ROI of your tools investments by making sure apps are properly provisioned and maintained in a timely manner according to company policies.
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Managed Hardware

Protect your systems and data with 24/7 monitoring and support. Streamline operations and create savings by outsourcing hardware procurement and deployment to our Logistics team. Our Rapid Response teams and comprehensive backups ensure your network and all critical hardware stays online.
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build your own menu

Build a service package specifically designed to meet your needs.

IT needs are never one size fits all. We offer numerous customization options to help find a solution set that fits your budget, business operations, and investment goals.

More Details

Tier 1 & 2 User Support (Core)

Help Desk with real people who are passionate IT experts. Submit a ticket, then chat or call us, whatever is convenient.

Device and Network Protection (Core)

RMM device management, antivirus software, automated security updates, and remote support/access included.

Data Backups (Core)

Secure your data in all forms including documents, databases, email, and physical storage.

Adhoc Projects

Bring us in as-needed for cloud infrastructure, hardware deployment, networking, or system migration projects.

Outsourced Functions

Reduce costs by leveraging Mercury day to day for functions like Compliance and Infosec, including vCIO.

Recurring Tier 3 & 4 Expert Support

Have a variety of needs? Bucket hours allow you to bring in our engineering team to lead or help fill project gaps.

getting started

We make transitions stress-free and fast, so you'll see a return on investment from Day One.

We'll move quickly to set up your dedicated Help Desk and get your employees support within days of starting. From Day One of Implementation, starting with Mercury Core, our in-house team of project experts will work with you to develop a tailored client success plan and proactively manage timelines from start to finish.

Chat with us to see why clients tell us they see the Mercury Service difference from Day One!

98%

User Satisfaction Survey
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< 30 days

On Average to Start
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Built different from the ground up

Still not sure if Mercury is the right partner?

Launch a Trial Project

Test the waters and let us solve one of your backlog IT projects

Get a Reference

Chat with a current customer to see their firsthand experience

Ask an Expert

Have a burning IT question that could use a second opinion?

Get More Information

Or simply start a conversation to get to know our team
Chat with us and tell us how we can help!

Our Pricing

Flexible packages to fit your needs. Quality service as standard, always.

Essentials

$90

Per User/Month

Small businesses with basic IT and employee support needs

24/7 Monitoring & Alerting
Help Desk Support (Business Hours)
Endpoint Detection & Response (EDR)
Daily data backups
Quarterly Security Review Reports

ProCare

$150

Per User/Month

Medium-sized, technology focused organizations

All Essential Tier Services
Extended Helpdesk Support
Realtime Data Backups and Recovery
Advanced Cybersecurity Protection
Basic Compliance Assistance
Basic Cloud Services Support
Network Security Management
Monthly Security Review Reports

Elite

Custom

Per User/Month

Organizations with high security, compliance, and strategic needs

All Enhanced Tier Services
24/7 Help Desk Support
Full Service Compliance Management
vCIO Services
Proactive Security Audits
Custom Reporting Needs

How do I get started?

We start every partnership with a IT Questionnaire and Requirements Discovery process to make sure you're getting the right support level that meets your needs and budget.

How does billing work?

Essential core services are billed on a monthly basis for all users depending on number of active employees. Any supplementary projects are invoiced on an adhoc basis.

Which payment methods do you accept?

We accept recurring credit card or ACH payments. We believe in fully transparent billing and provide detailed itemizations for every invoice.

Is my information secure?

Any employee, company, and payment data shared with Mercury will always be secured via some combination of access restrictions (granted only on an as-needed basis), encryption, and real time backups.